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Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Jeffrey H. Gitomer3,19 €
Dernier exemplaire
Gemba kaizen. A commonsense approach to a continuous improvement strategy
Masaaki Imai15,49 €Dernier exemplaire
How to develop self-confidence and influence people by public speaking
Dale Carnegie6,99 €Dernier exemplaire
The SPIN Selling Fieldbook: Practical Tools, Methods, Exercises and Resources
Neil Rackham16,49 €Dernier exemplaire
Manifesto : the internal revolution : how to get what you want without trying
Stephen Russell4,01 €Abîmé
