The Apple Experience: The Secrets of Delivering Insanely Great Customer ServiceCarmine GalloÉpuisé4,1Prévenez-moi
Dr. Deming: The American Who Taught the Japanese about Quality the American Who Taught the Japanese about QualityRafael AguayoÉpuisé4,1Prévenez-moi
Customer Satisfaction is Worthless, Customer Loyalty is PricelessJeffrey H. GitomerÉpuisé4,1Prévenez-moi
Choose Your WoW!: A Disciplined Agile Delivery Handbook for Optimizing Your Way of WorkingScott W. AmblerÉpuisé4,0Prévenez-moi
