Service management. Operations, Strategy, Information Technology

Auteurs

James A. Fitzsimmons
Mona J. Fitzsimmons
Sanjeev Bordoloi

Évaluation du livre

5,0(3)Évaluer

Paramètres

Affaires et économie
Commerce et vente
Manuels

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Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.