Le livre est actuellement en rupture de stock
En savoir plus sur le livre
Focusing on the critical need for quality in service industries, this book emphasizes the importance of effective research and testing to enhance service performance. It addresses the prevalent issues of insufficient and inconsistent service, advocating for established measures to evaluate and improve service quality. By highlighting the economic significance of the tertiary sector, it calls for a systematic approach to understanding and addressing service-related complaints, ultimately aiming for a more reliable service experience.
Achat du livre
Measuring Service Performance, Ralf Lisch
- Langue
- Année de publication
- 2024
- product-detail.submit-box.info.binding
- (souple)
Nous vous informerons par e-mail dès que nous l’aurons retrouvé.
Modes de paiement
Personne n'a encore évalué .