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Designed as a self-study guide, this resource supports the VeriSM Foundation, Essentials, and Plus qualifications, catering to both newcomers and seasoned professionals in service management. It aligns with the syllabuses set by the International Foundation for Digital Competence and is beneficial for individuals and organizations focused on delivering customer value through service development and operation. The guide also references the VeriSM handbook, making it a valuable tool for managers, service owners, and IT professionals seeking to adapt to evolving management practices and technologies.
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Verism - Foundation Study Guide, Helen Morris, Liz Gallacher
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- Année de publication
- 2018
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