Liz Gallacher Livres

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Designed as a self-study guide, this resource supports the VeriSM Foundation, Essentials, and Plus qualifications, catering to both newcomers and seasoned professionals in service management. It aligns with the syllabuses set by the International Foundation for Digital Competence and is beneficial for individuals and organizations focused on delivering customer value through service development and operation. The guide also references the VeriSM handbook, making it a valuable tool for managers, service owners, and IT professionals seeking to adapt to evolving management practices and technologies.