Customer Knowledge Management

Leveraging Soft Skills to Improve Customer Focus

Auteurs

• Soumit Sain
• Silvio Wilde

Paramètres

• Pages: 228 pages
• Temps de lecture: 8 heures

• Affaires et économie
• Psychologie

En savoir plus sur le livre

Exploring the interrelationship between customer knowledge management, customer focus, and soft skills, this book offers actionable strategies for enhancing the management of customer knowledge. It emphasizes the importance of understanding and leveraging customer insights to improve service and relationships, providing practical advice for optimizing these processes in a business context.

Achat du livre

• Année de publication: 2016
• Reliure: (souple)