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This book explores various aspects of e-government, addressing challenges and opportunities in organizational transformation. It examines the governance of back office integration through Dutch experiences and the dynamics of e-government systems in developing countries, highlighting stakeholder conflicts. Performance metrics are discussed, including models for measuring customer satisfaction and accountability in electronic cross-agency service delivery. The text delves into citizen relationship management and decision support systems in local government contexts, emphasizing the importance of monitoring regulations and policies. The impact of e-government services in Austria is evaluated, along with a risk-modelling tool for e-service projects in the UK. Administrative transparency is analyzed through a case study in Seoul, while the intersection of technology and acceptance is explored through comparative studies. The book also considers lessons learned from various countries' e-government practices and the effectiveness of strategies addressing the digital divide. Policy and practice in standards for interoperability frameworks are discussed, alongside innovative tools like collaborative GIS for disaster management and legal knowledge systems. The role of organizational changes, leadership, and knowledge processes in e-government is highlighted, as well as the use of semantic web technologies for pan-European services. A
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Electronic government, Maria A. Wimmer
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- Année de publication
- 2005
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