Sarah Cook Livres

Effective complaint management is crucial for maintaining customer satisfaction and loyalty. This book explores strategies for handling customer grievances, emphasizing the importance of listening, empathy, and timely resolution. It provides practical tools and techniques for organizations to transform complaints into opportunities for improvement. By fostering a culture of open communication and accountability, businesses can enhance their reputation and strengthen relationships with customers. The insights offered aim to empower teams to respond constructively to feedback and drive positive change.

Hot and spicy, mild, creamy and comforting, Thai, Indian, Malaysian, Indonesian - the word 'curry' encompasses a huge variety of exciting dishes. With long lists of spices and unfamiliar ingredients, it might seem like a complex dish to cook and leave you more inclined to call for a takeway, but once you know the basics, creating a delicious curry is simple. Including quick curries when you're short on time, classic curry dishes made easy, delicious side dishes and new ideas using curry spices, and plenty of vegetarian ideas, Good Food has collected 101 of their most popular curry recipes. Every idea is accompanied by a full-colour photograph and a nutritional breakdown so you can create a home-cooked curry with complete confidence and know exactly what is in every bite. This edition is revised and updated with brand new recipes and a fresh new look.

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to promote your company's brand, the book gives you the necessary tools to make this happen. The author draws on a wide range of international case studies and examples, which demonstrate how an actively-engaged workforce can help your organization to flourish. You are shown how to measure the level of your employees' engagement and provided with a strategy to apply to help increase active staff participation.

Over 60 unbelievably tasty and easy noodles recipes.

A quick & easy cookbook with 60 tasty wrap recipes that are perfect for every day

Your favourite slow cooker recipes from the trusted Good Food team -- updated and with a fresh new look. For those of us with busy lifestyles and little time to spare, slow cookers are a priceless helping hand in the kitchen -- with as little as 10 minutes spent preparing a dish at the beginning of the day, you can enjoy delicious food a few hours later without slaving away at a hot stove. That's why the trusted experts at Good Food magazine, the UK's best-selling cookery magazine, have put together this essential guide to making the most of your slow cooker. With recipes for comfort food favourites like curries, chillis, soups and puddings, through to fresh ideas for meaty stews, braised fish and melt-in-the-mouth vegetarian meals, there is a slow-cooked meal to suit every taste and occasion. Accompanied throughout with full-colour photographs and a nutritional breakdown of every recipe, this collection of Good Food's favourite triple-tested slow cooker recipes will work first time, every time. A blend of timeless classics, clever twists and irresistible flavours, Slow Cooker Favourites is packed with recipe ideas for a whole host of mouth-watering treats.

This book of interviews tracks the work of curators in the field of new media art in order to consider the massive changes and developments over a relatively short period of time. They are also a celebration of the ten years that the online resource for curators of new media art, CRUMB, has been publishing interviews and other research. The curators featured in this book range across the contemporary arts. They have been working away, not in the centre or the periphery, but in the nodes of this networked field of new media art.

In this new collection of triple-tested recipes the experts at Good Food magazine have used their wealth of experience to tackle the challenges of gluten-free eating. Whether you've decided to explore the health benefits of a gluten-free diet or suffer from coeliac disease, this essential guide to gluten-free cooking enables you to make healthy choices without compromising on flavor. Inside you'll find a variety of nutritious recipes to suit every meal of the day, including many helpful gluten substitutes. Each recipe is accompanied by a full-color photo and nutritional breakdown and all are adapted from favorite Good Food recipes, so no one misses out!

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.