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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
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Customer Care Excellence, Sarah Cook
- Langue
- Année de publication
- 2008
- product-detail.submit-box.info.binding
- (souple)
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- Titre
- Customer Care Excellence
- Sous-titre
- How to Create an Effective Customer Focus
- Langue
- Anglais
- Auteurs
- Sarah Cook
- Éditeur
- Kogan Page Publishers
- Publié
- 2008
- Format
- souple
- Pages
- 288
- ISBN10
- 0749450665
- ISBN13
- 9780749450663
- Séries
- Mots clés
- Nonfiction, Commerce, Affaires & Gestion
- Évaluation
- 4 sur 5
- Description
- Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.