The book delves into the systemic bureaucratic dysfunction plaguing the public sector, offering a fresh perspective on reform. De Jong critiques traditional methods that fail to diagnose issues effectively and emphasizes the importance of engaging various stakeholders. He introduces the "Anna Karenina principle," highlighting the uniqueness of each dysfunctional bureaucracy and the challenges posed by shared responsibilities. Through fourteen case studies from the Kafka Brigade, the author advocates for bottom-up solutions, cross-organizational learning, and innovative leadership to enhance governmental effectiveness and responsiveness.
