Jan van Bon Livres

Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.

Slovenský preklad majstrovského diela flámskeho mystika Jana van Ruysbroecka (1293 – 1381) Vanden seven trappen (lat. De septem gradibus amoris), v ktorom autor rozoberá aktívny, vnútorný a kontemplatívny život na pozadí anjelskej hierarchie a metafory polyfónneho spevu. Napriek tomu, že ide o menšie Ruysbroeckovo dielo, obsahuje koncentrovane celú doktrínu jeho náuky a záverečné kapitoly patria k autorovým najkrajším a najvycibrenejším textom. Slovenský preklad bol vyhotovený z latinského prekladu Vavrinca Suria, ktorý vznikal v Kolínskej kartúze od roku 1549 a v roku 1552 bol vydaný ako súčasť Ruysbroeckovho Opera Omnia. Práve tento vynikajúci a referenčný preklad sa stal základom pre preklady do viacerých národných jazykov.

IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support the business. ITIL V3 places this within the lifecycle phase of Continual Service Improvement. An IT service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. CSL focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of IT services, allowing them to meet the business requirements better. The Topics are covered CSI Improvement Process Service Reporting By measuring and analyzing the process results in all service lifecycle phases you can determine which results are structurally worse than others. These offer the highest improvement probability. Other Languages Available: English, Dutch, German, Spanish

Dit best verkochte handboek over ITIL is al jaren toonaangevend en heeft zijn waarde bewezen bij experts die zich bezighouden met de implementatie van best practices in IT-servicemanagement en ITIL-trainingen. Deze editie sluit aan op ITIL V3 en behandelt alle aspecten van de levenscyclusbenadering uitvoerig. Voor degenen die bekend zijn met ITIL V2 is het prettig dat de processen afzonderlijk worden behandeld, waardoor lezers gemakkelijk de voor hen relevante processen kunnen identificeren voor hun dagelijkse werk of opleidingen. De hoofdindeling van het boek bestaat uit twee delen: DEEL 1: De ITIL Servicelvenscyclus, met onderwerpen zoals de servicelevenscyclus, servicestrategie, service-ontwerp, servicetransitie, serviceproductie en continue serviceverbetering. DEEL 2: Functies en processen, waarin functies en processen in de verschillende levenscyclusfasen worden besproken. Verschillende reacties op eerdere edities benadrukken de waarde van dit boek. Het wordt geprezen als de beste introductie tot ITIL en een onmisbaar werk voor IT-professionals. Lezers waarderen de heldere tekst en de toegankelijkheid van de inhoud, die het begrip van de kern ITIL-boeken versterkt. Dit handboek is een must-read voor iedereen die zich wil verdiepen in IT-servicemanagement.

In recent years, IT Service Management has emerged as a vital field, with organizations increasingly reliant on the automation of their business processes. The quality of IT services and their alignment with organizational needs are now critical for survival. This introduction to IT Service Management, published by ITSMF-NL, is based on the latest ITIL editions covering Service Support and Service Delivery. It serves as a comprehensive guide to the field and includes core materials from the IT Infrastructure Library (ITIL). Designed as a self-study resource, it provides all necessary content for preparing for the Foundation Certificate examination in IT Service Management, focusing solely on relevant topics for Foundations exams. While it can function as a textbook, the book emphasizes practical knowledge gathered by the editorial board, making it valuable even for those not pursuing certification. Recognizing that no single publication can address every question in the multifaceted realm of IT Service Management, the book aims to prompt key inquiries and foster discussions. It encourages readers to compare best practices with their own experiences. This book not only meets a significant need but also deserves to be utilized wisely in practice, beyond mere reading and study.