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'Service America!' is a must read for executives, entrepreneurs, and management at all levels of every sort of business. Learn to make the most of the daily thousands of 'moments of truth, ' the critical contact points between your company and your customers.
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Service America!, Karl-Albrecht Klinge, Ron Zemke
- Langue
- Année de publication
- 1990
- product-detail.submit-box.info.binding
- (souple),
- État du livre
- Abîmé
- Prix
- 3,28 €
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