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Who Moved My Cheese? showed readers how to adapt to change. Fish helped raise flagging morale. QBQ The Question Behind the Question addresses the most important issue in business and society today: personal accountability. that has resulted in an epidemic of blame, complaining and procrastination. Company goals are achieved through individuals asking themselves how they can contribute and make a difference, not through paying lip service to teamwork. Using succinct, light-hearted stories, Miller offers a practical and inspirational method for putting personal accountability into daily action that can bring incredible results: problems get solved, internal barriers come down, service improves, teamwork grows and people adapt to change more quickly.
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QBQ! The Question Behind the Question, John G. Miller
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- 2005
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