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WHAT + HOW = WOW is a method of practicing excellent communication, which is the cornerstone for every single action we perform. By utilizing the WHAT + HOW methodology, a framework for future development is set in place. For those with a passion for excellence, WOW experiences will follow and it is the WOW experience that ultimately is the yardstick for success. The WOW moment is a special place in time when the impact of your actions has the other person so excited they cannot stop speaking about the experience. It is the WOW moment that all customer service professionals strive for and WHAT + HOW = WOW provides the framework for achieving WOW moments on a consistent basis.
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What + How = Wow, Phillip Cooper
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- Année de publication
- 2004
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