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The book emphasizes the importance of prioritizing employee well-being alongside customer satisfaction. It argues that treating employees with care and respect leads to increased happiness among staff, which in turn fosters loyalty and satisfaction among customers. By highlighting the interconnectedness of employee and customer experiences, the book offers a fresh perspective on business success and the fundamental shifts needed in workplace culture.
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New Rules of Business, Rajesh Srivastava
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- Année de publication
- 2019
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- (souple)
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