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Conflict arises naturally in group settings, whether from differing goals or similar objectives. Understanding group dynamics is crucial, as individual roles and behaviors can significantly affect team performance. The book outlines a structured approach to conflict resolution in the workplace, emphasizing six essential steps: clarifying disagreements, establishing common goals, discussing solutions, identifying barriers, agreeing on resolutions, and defining responsibilities. This framework aims to foster collaboration and enhance team effectiveness by addressing conflicts constructively.
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Group dynamics and conflict management, Derese Alehegn
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- Année de publication
- 2020
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