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Focusing on the dynamics of workplace incivility, this book explores the interplay between group dynamics and individual psychology that contributes to mistreatment among employees. It emphasizes the fundamental human need for belonging, which influences social behavior and perceptions of rudeness. Theoretical frameworks are established to understand implicit social norms shaped by team leadership. Additionally, the text proposes methods to combat incivility and outlines an action agenda to assess their effectiveness in fostering a more supportive work environment.
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Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis, Michael Leiter
- Langue
- Année de publication
- 2012
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- (souple)
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