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Focusing on the integration of quality management principles into business process design, this book explores methodologies for enhancing process efficiency and effectiveness. It delves into various strategies for aligning business objectives with quality standards, emphasizing the importance of continuous improvement. The text provides practical tools and frameworks for professionals seeking to optimize their organizational processes, ensuring that quality becomes a fundamental aspect of business operations. Case studies and real-world examples illustrate successful implementations.
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Quality-Oriented Design of Business Processes, Roland Jochem, Kai Mertins
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- Année de publication
- 2012
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