Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Auteurs

• Renee Evenson

Paramètres

• Pages: 306 pages
• Temps de lecture: 11 heures

• Affaires et économie
• Commerce et vente
• Nonfiction

En savoir plus sur le livre

Equipped with over seven hundred phrases and scripts, this essential guide focuses on transforming challenging customer interactions into positive experiences. It provides practical strategies for diffusing tension and resolving conflicts, ensuring that both customers and service representatives can walk away satisfied.

Achat du livre

• Année de publication: 2012
• Reliure: (souple)