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The evolution of personalisation in public services is central to this book, exploring how the concept of tailoring services to individual needs gained political traction. It examines the shift towards devolving budgets to service users and frontline staff, highlighting the implications for policy and practice. Through this lens, the book analyzes the diverse political support that has emerged around the idea, providing insights into its impact on public service delivery.
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Personalising public services, Catherine Needham
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- Année de publication
- 2011
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