Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Auteurs

• Madeline Bodin

Paramètres

• 137 pages
• 5 heures de lecture

• Affaires et économie
• Informatique, programmation

En savoir plus sur le livre

The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.

Achat du livre

• Année de publication: 1999
• Reliure: (souple)