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Focusing on the hospitality industry's application of the Balanced Scorecard (BSC), this seminar paper examines Hilton Hotels as a case study. It highlights how Hilton utilizes BSC to assess company performance and explores the connection between the management compensation plan and BSC metrics. The analysis provides insights into strategic management practices within the hotel sector, emphasizing the effectiveness of BSC in enhancing operational efficiency and performance evaluation.
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The Application of Balanced Scorecard in Hospitality Industry, Caroline Mutuku
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- 2018
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