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Focusing on everyday interactions, this guide addresses the common challenge of dealing with aggressive individuals in various settings. Unlike specialized texts for professionals, it offers practical strategies for ordinary people, emphasizing de-escalation techniques and verbal control tactics. Developed with input from non-experts, the book distills essential information to empower readers in handling anger without prior experience in conflict resolution. It also highlights the importance of self-awareness and maintaining personal calm to foster peaceful outcomes.
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Words of Power, Ellis Amdur
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- Année de publication
- 2019
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