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Focusing on the essence of interpersonal relationships, this book emphasizes the critical role of customer service across various sectors, from healthcare to retail. It argues that regardless of communication methods, genuine human interaction is paramount. The author aims to awaken readers to the importance of fostering strong relationships through excellent customer service, which not only enhances business strategies but also drives overall success. By mastering these skills, readers can significantly improve their business outcomes.
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Customer Service Savvy, Robert E. Levinson
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- Année de publication
- 2017
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