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Focusing on improving customer experience, this book presents a practical approach for service organizations navigating competition and resource constraints. Influenced by W. Edwards Deming and contemporary thinkers, it emphasizes actionable steps rather than an immediate shift in mindset. By prioritizing the goal of enhancing customer satisfaction, it sets a foundation for future transformation and growth within organizations.
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Knowing & Applying, Jim Duffy
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- Année de publication
- 2015
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