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The book explores the connection between customer satisfaction and stable employment within Volkswagen, emphasizing that every employee has a customer to serve. It highlights the importance of adapting to rapidly changing markets while maintaining a focus on meeting customer needs to ensure job security and growth. Through this lens, the narrative delves into strategies for enhancing customer experiences and the impact on workforce stability.
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The Company that Breathes, Peter Hartz
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- Année de publication
- 2012
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