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The book explores the profound changes in society as service industries rapidly digitalize, risking the personal touch that defines human service. It addresses the growing narrative that artificial intelligence, robotics, and automation will supplant human roles across various fields. Through this lens, the author examines the implications of these shifts and challenges the notion that machines can fully replace the value of human interaction in service-oriented sectors.
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The Future of Service is 5D, Jaquie Scammell
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- Année de publication
- 2024
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