Service Operations Management

Improving Service Delivery - Second Edition

Auteurs

• Robert Johnston
• Graham Clark

Paramètres

• 496 pages
• 18 heures de lecture

• Manuels

En savoir plus sur le livre

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Achat du livre

• Année de publication: 2005
• Reliure: (souple)