Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Auteurs

• Benjamin Mee

Paramètres

• Affaires et économie
• Commerce et vente
• Motivation et développement personnel
• Nonfiction
• Psychologie

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Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.

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• Année de publication: 2012
• Reliure: (souple)