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This book aims to provide all those service industries the option to quantify the quality of their service. Feedback in any service industry is critical for success and improvement. Acknowledging major areas of opportunity is crucial for a business to succeed. I do hope this research, analysis, and results can bring benefits to businesses around the world. In the end, great service always leads to achievement.
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Quantifying Quality of Service through SERVQUAL in GAM, Luis Padres
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- Année de publication
- 2016
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