Exactement cet exemplaire ira dans le panier
En savoir plus sur le livre
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
Achat du livre
Service operation, David Cannon
- Langue
- Année de publication
- 2007
- product-detail.submit-box.info.binding
- (souple),
- État du livre
- Abîmé
- Prix
- 3,90 €
Modes de paiement
Il manque plus que ton avis ici.