Customers Know You Suck

Actionable CX Strategies to Better Understand, Attract, and Retain Customers

Auteurs

• Debbie Levitt

Paramètres

• 336 pages
• 12 heures de lecture

• Biographies et réflexions
• Cadeaux pour les dames
• Motivation et développement personnel

En savoir plus sur le livre

Focusing on customer-centric strategies, this manual offers actionable models and processes to enhance Customer Experience (CX). It guides readers through investigating and diagnosing obstacles faced by teams, emphasizing the importance of data gathering for informed decision-making. By implementing a governance model, users can effectively monitor the success and progress of internal changes and experiments, ultimately leading to improved customer satisfaction, conversion rates, and loyalty.

Achat du livre

• Année de publication: 2022
• Reliure: (rigide)