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Tien Tzuo

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246pages
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Companies like Netflix, Spotify, and Salesforce represent only the beginning of the subscription model revolution. Subscription companies are growing nine times faster than the S&P 500 because they prioritize understanding their customers, creating a loyal subscriber base that acts as a significant economic advantage. Today's consumers favor access over ownership, seeking convenience in everything from transportation (Uber) to clothing (Stitch Fix) and personal care products (Dollar Shave Club). Similarly, businesses are moving towards long-term solutions, opting for cloud storage over traditional server rooms. The shift from products to services is clear, but how can companies effectively convert customers into subscribers? Tien Tzuo, CEO of the largest subscription management platform, has guided numerous businesses in transitioning from one-time sales to customer-centric, recurring revenue models. His essential message is that adapting to the Subscription Economy is crucial for survival. Tzuo provides insights on leveraging subscriptions to foster lasting relationships with customers, which may involve significant changes across various aspects of a company, including accounting and IT infrastructure. The potential rewards for embracing this model can be substantial.