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Focusing on customer satisfaction, Bob Tasca shares his remarkable success in the automotive industry, where his Ford dealership consistently excels in sales and customer loyalty. With a return rate of 65 percent, significantly higher than competitors, he offers insights applicable to various fields. Through concise chapters filled with real-life examples and actionable lessons, Tasca provides a roadmap for enhancing customer loyalty, making it accessible for anyone looking to boost their sales and service effectiveness.
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You Will Be Satisfied, Bob Tasca
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- Année de publication
- 1997
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