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This book offers a unique perspective on knowledge management at Siemens, showcasing the corporation's practical applications and experiences as a benchmark in the field. Tom Davenport and Gilbert Probst compile instructive case studies that reflect years of knowledge management practice, with most cases updated and new ones added in the second edition. It provides a comprehensive account of effectively managing organizational knowledge assets, emphasizing generic lessons from Siemens' experience. The text outlines a roadmap for building a "mature knowledge enterprise," enhancing understanding of the necessary steps to sustain competitive advantage in the knowledge economy. The practice-oriented approach distinguishes this work within KM literature. Notably, the cases reveal not just the analysis of knowledge management tools and processes, but also their development, commitment building, and implementation leadership. Esteemed figures in the field commend the book for its insights into how valuable resources drive these tools and for being a rare account of a single company's knowledge management journey. Siemens' impressive strides toward becoming a knowledge-driven firm are detailed, making this volume a valuable resource for practitioners seeking practical applications of knowledge management.
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Knowledge management case book, Thomas H. Davenport
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- Année de publication
- 2002
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