Service Excellence! delivers a powerful 2-step strategy for winning and keeping customers in today's high-speed atmosphere. Customers expect higher quality service than ever before. And the workload won't be getting any lighter. This handbook spreads the message on how to meet the challenge and gain a real competitive advantage in the marketplace.
A High-Velocity Formula for Multiplying your Personal Effectiveness in Quantum Leaps
Our rapidly changing world calls for a culture with quicker reflexes. More Speed. Agility and flexibility. The future requires a shift to new responses. It's time to change the way we handle change. Culture Shift provides an entirely new mindset for your staff, quickly transforming behavior through the entire organization to create a more flexible, adaptable culture. This eye-opening message instructs your people to “stop doing what comes naturally,” and “do what works.” The 16 compelling guidelines offer a clear blueprint for creating a culture that thrives on change. Some examples
This new handbook tells us where we should begin in adjusting our work approach for the next millennium.
A "quick impact" manual for executives, middle managers, and supervisors, with 27 guidelines for successfully managing change. Discover how to become a change agent, protect profits, build corporate momentum, and improve productivity, while avoiding the common organizational traps during times of change, transition, restructuring, and merger integration. Teaches managers how
You need high job commitment in your organization right now - people who are committed to the results that count. How can you ask for commitment when employees are feeling overworked, "stressed out", discouraged, and scared? Employee loyalty can fade and morale can head due south. But this handbook shows your managers how to build high job commitment even under the most difficult circumstances. Fourteen tightly focused guidelines show you how
