David Jaffe Livres

The recent rediscovery of Rubens's Massacre of the Innocents (bought by Lord Thomson for GBP50 million in 2002) offers an important opportunity to reassess the painter's early career.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business—from start-ups to major multinational corporations—can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization.

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

The world needs changing-and you're just the person to do it! It's a matter of cultivating the inner resources you already have. If you are serious about working for social justice and change, this book will help you bring your most compassionate, wise, and courageous self to the job. Bringing positive social change to any system takes deep self-awareness, caring, determination, and long-term commitment. But polarization, the slow pace of change, and internal conflicts among activists and organizations often leads to burnout and discouragement among the very people needed to make a difference. Changing the World from the Inside Out distills centuries of Jewish wisdom about cultivating and refining the inner life into an accessible program for building the qualities necessary to accomplish sustainable change. Through explorations of deep motivation, inner-drive, and traits like trust and anger, this book engages the reader in a journey of self-development and transformation, demonstrating that sustainable activism is indeed a spiritual practice. Jaffe offers accessible and meaningful guidance for this journey-with exercises, contemplations, and discussion points that can be used individually or in a group. -- Provided by publisher