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Tom Markert

    Tom Markert
    Zákazník má vždy pravdu: A dalších 49 pravidel pro poskytování skvělých služeb
    You Can't Win a Fight with Your Client
    The Nightmare Man
    • T. Kingfisher meets Cassandra Khaw in a chilling horror novel that illustrates the fine line between humanity and monstrosity. Blackwood mansion looms, surrounded by nightmare pines, atop the hill over the small town of New Haven. Ben Bookman, bestselling novelist and heir to the Blackwood estate, spent a weekend at the ancestral home to finish writing his latest horror novel, The Scarecrow. Now, on the eve of the book’s release, the terrible story within begins to unfold in real life. Detective Mills arrives at the scene of a gruesome murder: a family butchered and bundled inside cocoons stitched from corn husks, and hung from the rafters of a barn, eerily mirroring the opening of Bookman’s latest novel. When another family is killed in a similar manner, Mills, along with his daughter, rookie detective Samantha Blue, is determined to find the link to the book—and the killer—before the story reaches its chilling climax. As the series of “Scarecrow crimes” continues to mirror the book, Ben quickly becomes the prime suspect. He can’t remember much from the night he finished writing the novel, but he knows he wrote it in The Atrium, his grandfather’s forbidden room full of numbered books. Thousands of books. Books without words. As Ben digs deep into Blackwood’s history he learns he may have triggered a release of something trapped long ago—and it won’t stop with the horrors buried within the pages of his book.

      The Nightmare Man
    • You Can't Win a Fight with Your Client

      • 128pages
      • 5 heures de lecture
      3,4(30)Évaluer

      In this follow-up to You Can't Win a Fight with Your Boss , Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client! As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client , Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more. A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.

      You Can't Win a Fight with Your Client
    • Jak zajistíte, aby byli vaši klienti štastní a spokojení? Budete-li se řídit zásadami shrnutými v příručce Zákazník má vždy pravdu. Autor zde srozumitelně a s důvtipem předkládá padesát základních pravidel, jak uspokojit a udržet si zákazníka - počínaje pravidlem "znát své produkty", přes pravidlo "nikdy neříkat ne", až po "požádat o pomoc, pokud ji potřebujete" - a samozřejmě - vždy uznat, že má zákazník pravdu. Přečtěte si Markertova pravidla, používejte je každý den a sledujte, jak vaše obchody a kariéra vzkvétají!

      Zákazník má vždy pravdu: A dalších 49 pravidel pro poskytování skvělých služeb