Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customersRick BrinkmanÉpuisé3,4Prévenez-moi
Dealing With People You Can't Stand : How to Bring Out the Best in People at their WorstRick BrinkmanÉpuisé3,8Prévenez-moi
Dealing with People You Can't Stand, Fourth Edition: How to Bring Out the Best in People at Their WorstRick BrinkmanÉpuiséPrévenez-moi