Murtaza Ali Livres

“Puppet” is certainly an account of one’s life. It discusses the various phases of our lives. From the very Pre-Birth stage to the death, it showcases the emotions experienced by the man. “Puppet” is drawn by a fatalistic brush, accompanied by vivid imageries, symbols and prose alike characterization to bring forth the hapless condition of man against fate.About Author:Syed Murtaza Ali Shah is a 23 years old guy from Peshawar, currently pursuing his Post-Graduation in English Literature. He has been trying the poetry genre since Grade 1. From those childish flawed meters to now a published poet in various anthologies; he writes with aim to rattle the literary Elitism present in the region and render the native taste to the world. He is indebted to the Greeks and Romantics for the picturesque observations, Saadat Hasan Manto for the realism and Jaun Elia for the pessimistic flavour, woven in Murtaza’s art.

A call center is defined as any group whose principal business activity is talking on telephone to customers or prospects. There is no doubt that call centers are today a booming sector in Pakistan and all over the world. We are here to propose the most suitable and best strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are different from those produced by the more usual models. The analytic approach is easy to apply and is used to offer some interesting insights for call center queue management. We usually come across lots of complaints from the consumer when they have to contact some representative of the company by going through hours of hold time. In this crucial hour, two things play an important role, the call management and the quality of the service. If the company will have high number of abandoned calls, it means that they have a huge number of irate customers which would really think hard before going for the same company for any kind of business next time.