The Elan Valley dams have stood for more than a century, but what happened to the 298 men, women and children who lived there before the valleys were flooded?This book describes the valleys as they were, the political machinations, the building of the dams, and traces for the first time what became of the people and places of the Elan and Claerwen valleys.
The explosive growth of the coffee shops across the country has been phenomenal in the past 20 years, expanding from 500 businesses to more than 20,000 today. Here is the step-by-step manual you need to cash in on this highly profitable segment of the food service industry
"These step-by-step guides on a specific management subject range from finding a great site for your new restaurant to how to train your wait staff and literally everything in between. They are easy and fast -to-read, easy to understand and will take the mystery out of the subject. The information is "boiled down" to the essence. They are filled to the brim with up to date and pertinent information."
This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: - hosting - seating guests - taking/filling orders - loading/unloading trays - table side service - setting an elegant table - folding napkins - centerpieces - promoting specials - promoting side orders - handling problems - difficult customers - managing tips and taxes - getting customers to order quickly - handling questions - handling the check and money Plus, learn advanced serving techniques such as flambe and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it's your first day on the job or you are a twenty year veteran you are bound to learn alot. Food service managers will find this book to be an excellent foundation for your organizations training program.
Click. Whir. Buzz. Not so long ago, math problems had to be solved with pencil and paper, mail delivered by postman, and files were stored in paper folders and metal cabinets. But three women, Betty Snyder, Jean Jennings, and Kay McNulty knew there could be a better way. During World War II, people hoped ENIAC (Electronic Numerical Integrator and Computer), one of the earliest computers, could help with the war effort. With little guidance, no instructions, and barely any access to the machine itself, Betty, Jean, and Kay used mathematics, electrical engineering, logic, and common sense to command a computer as large as a room and create the modern world. The machine was like Betty, requiring outside-the-box thinking, like Jean, persistent and consistent, and like Kay, no mistakes, every answer perfect. Today computers are all around us, performing every conceivable task, thanks, in large part, to Betty, Jean, and Kay's pioneering work. Instructions Not Included is their story. This fascinating chapter in history is brought to life with vivid prose by Tami Lewis Brown and Debbie Loren Dunn and with striking illustrations by Chelsea Beck. Detailed back matter including historical photos provides a closer look.