The author, a contributing editor to Harvard Business Review, speaker, and workshop facilitator who helps organizations deal with conflict, describes how to deal with conflict at work, understand and address it, recognize whether people seek or avoid conflict, assess the situation, prepare for and engage in difficult conversations, manage emotions, develop a resolution, know when to walk away, repair relationships, and navigate common situations.
"When we're dealing with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. We get caught up in our heads, lie awake at night worrying, withdraw from work, or react in ways we later regret--rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Our negative relationships are contagious, infecting our teams and organizations as well. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior--there's your sanity to consider, and your career. In Getting Along: How to Work with Anyone (Even Difficult People), workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers--the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others--and provides strategies tailored to dealing constructively with each one. Facing a special case who defies categorization? She shares principles that will help you turn things around no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers the compassion, encouragement, and tools you need to prevail-on your terms. She answers questions, such as: How much do work relationships matter?; Why can't I stop thinking about that nasty email?!; What's behind my problem colleague's behavior?; How can I fix things if they won't cooperate?; I've tried everything--what now? Full of relatable, cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work--and building interpersonal resilience in the process"-- Provided by publisher
This collection offers practical insights into recognizing, utilizing, and controlling emotions effectively. It provides strategies for emotional awareness, helping readers navigate their feelings and enhance their emotional intelligence. The guides emphasize the importance of emotional management in personal growth and relationships, making it a valuable resource for anyone looking to improve their emotional well-being and interpersonal skills.
To become a great leader, develop your soft skills. If you read nothing else on developing your soft skills and people skills, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you identify your social and emotional strengths and weaknesses, approach them with a growth and learning mindset, and become a more effective leader today. This book will inspire you to: Systematically improve your social skills Influence with and without authority Listen to build consensus Develop your leadership presence Present and communicate more effectively Focus your attention inward and outward HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.
Necesitas ser seguro de ti mismo para inspirar confianza, comunicarte eficazmente y tener éxito en su organización. Pero la inseguridad y los nervios pueden socavar tu capacidad para actuar con decisión y persuadir a los demás. ¿Qué puedes hacer para superar estas inseguridades?Este libro explica cómo puede usar la inteligencia emocional para tener más confianza en sí mismo en el trabajo. Aprenderás a corregir lo que te retiene, a superar el síndrome del impostor, y cuando te sientas demasiado seguro de ti mismo, en realidad puede resultar contraproducente.///// You need confidence to inspire trust, communicate effectively, and succeed in your organization. But self-doubt and nerves can undermine your ability to act decisively and persuade others. What can you do to push past these insecurities?This book explains how you can use emotional intelligence to become more confident at work. You'll learn how to correct what is holding you back, how to overcome imposter syndrome, and when feeling too self-assured can actually backfire.
