Naomi Creutzfeldt Livres

"This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted. It also covers EU measures on consumer ADR, and 2011 proposals for legislation on ADR and ODR. Data on volumes, cost and duration of ADR schemes are compared, both between different systems and with courts. The authors' findings underpin EU and national developments, and outline options for future policy. Findings and proposals are included for the functions, scope, performance, essential requirements, architecture and operation of ADR systems. The relationships between ADR, courts and regulators are discussed, and need for reforms are noted. This is a ground-breaking work that will have a major impact on European legal systems." -- Publisher's information

Examining the informal justice system, this book delves into how ordinary individuals in Britain and Germany engage with Ombudsmen. It presents original data to explore themes of procedural justice and legal consciousness, highlighting how people's experiences with formal legality influence their perceptions of fairness and justice in informal settings. By addressing the interplay between personal expectations and institutional interactions, it offers a fresh perspective on the evolving role of informal justice in Europe.

My thesis, entitled ‘Does Turkey belong to Europe? A comparative analysis of the public debate in the media in Germany, France and the UK concerning Turkey’s accession to the EU, from 1999 to 2005’ focused on whether a European public sphere exists or is emerging in the media of the UK, Germany, and France. I analyzed the formation of this sphere in relation to national and European identities that arose during the public debate on Turkey's EU accession. The central question was how Turkey's accession could illuminate the interaction between national and European identities across member states. Notably, the EU allowed individual states to decide on accession through referenda, enabling national identity to take precedence over European identity. I examined public attitudes in the three countries using Eurobarometer data and national media opinion pieces. Despite differences, a public debate emerged that transcended these variations, with common questions about underlying values of identity. My research revealed that articulated values often related to shared religious and historical roots, democratic evolution, aversion to war, and economic transformation. I found that national identities tend to converge when compared to the American context, as evidenced by widespread protests against U.S. actions in Iraq. Ultimately, I concluded that a cohesive European public sphere does not exist; rather, the public engages in a mixed sp