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Winning at Service
Lessons from Service Leaders
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- 208pages
- 8 heures de lecture
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This book reveals the Secrets to Service Success by analyzing four service companiesthat grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
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Winning at Service, Waldemar Schmidt, Els Van Weering, Gordon Adler
- Langue
- Année de publication
- 2003
- Reliure
- (rigide)
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- Titre
- Winning at Service
- Sous-titre
- Lessons from Service Leaders
- Langue
- Anglais
- Auteurs
- Waldemar Schmidt, Els Van Weering, Gordon Adler
- Éditeur
- WILEY
- Publié
- 2003
- Format
- rigide
- Pages
- 208
- ISBN10
- 0470848235
- ISBN13
- 9780470848234
- Séries
- Mots clés
- Commerce, États-Unis, Souvenirs, Japon, Enseignante, professeurs, Cas d'étude, Entreprise, Cadres dirigeants, Clients
- Évaluation
- 4 sur 5
- Description
- This book reveals the Secrets to Service Success by analyzing four service companiesthat grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.