This book uncovers the Secrets to Service Success by examining four service companies that rose to industry leadership. Through interviews with their CEOs, it highlights three fundamental principles shared by Thomas Berglund, J. Philip Sorensen, Francis Mackay, and Pierre Bellon.
A great program faculty is highlighted as a crucial element in fostering unique learning experiences. The authors emphasize the impact of skilled educators on student engagement and success, showcasing how their expertise and teaching methods can transform educational outcomes. This exploration underscores the importance of faculty development and collaboration in creating an enriching academic environment.