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Focusing on the importance of employee satisfaction, the book emphasizes that treating employees well is essential for fostering customer loyalty. It argues that happy employees lead to happy customers, creating a positive cycle that benefits businesses. By prioritizing employee well-being alongside customer service, organizations can enhance overall performance and build lasting relationships with their clientele.
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The New Rules of Business: Get Ahead or Get Left Behind, Rajesh Srivastava
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- Année de publication
- 2022
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