Implementing Metrics for IT Service Management

ITSM Library, an Implementation Guide

Auteurs

• David Smith

Paramètres

• Affaires et économie
• Manuels

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The measurement framework presented in this book focuses on a continuous improvement lifecycle tailored for IT Service Management. It aligns with ITIL® best practices and is compatible with the CobiT® framework, ensuring a comprehensive approach to IT governance. Additionally, it supports ISO/IEC 20000 standards, making it a valuable resource for organizations seeking to enhance their IT service delivery through effective metrics.

Achat du livre

• Année de publication: 2008
• Reliure: (souple)