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'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
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Brilliant Customer Service, Debra Stevens
- Langue
- Année de publication
- 2010
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- (souple)
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- Titre
- Brilliant Customer Service
- Langue
- Anglais
- Auteurs
- Debra Stevens
- Éditeur
- Pearson Education Limited
- Publié
- 2010
- Format
- souple
- Pages
- 208
- ISBN10
- 0273738070
- ISBN13
- 9780273738077
- Séries
- Mots clés
- Nonfiction, Commerce, Affaires & Gestion
- Évaluation
- 3,65 sur 5
- Description
- 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.