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Telephoning works with the skills and language required to conduct successful phone calls in English.The units cover: focus on listening making calls receiving calls receiving and leaving messages dealing with problems conference callsTelephoning provides six core units, each containing these sections:*warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.*presentation and practice of core language connected to each skill.*over to you, which allows students to apply what they have learned to their real-life work situation.In addition, the book contains:*a needs analysis to help learners to think about their strengths and weaknesses in English and to identify and prioritize their learning needs*a personal learning journal to help students monitor their learning during the course*a review to help consolidate the language work students have done in each unit*a reference section listing the vocabulary, grammar and phrases covered in each unit*an answer key, including suggested answers and audio scriptsTelephoning is designed for classroom use, but is also suitable for self-study.
Achat du livre
Telephoning. Business Communication Skills, Susan Lowe
- Langue
- Année de publication
- 2004
- product-detail.submit-box.info.binding
- (souple)
Modes de paiement
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- Titre
- Telephoning. Business Communication Skills
- Langue
- Anglais
- Auteurs
- Susan Lowe
- Éditeur
- Delta Publishing
- Publié
- 2004
- Format
- souple
- ISBN10
- 1900783797
- ISBN13
- 9781900783798
- Séries
- Mots clés
- Nonfiction, Manuels, Dictionnaires et manuels de langue
- Évaluation
- 1 sur 5
- Description
- Telephoning works with the skills and language required to conduct successful phone calls in English.The units cover: focus on listening making calls receiving calls receiving and leaving messages dealing with problems conference callsTelephoning provides six core units, each containing these sections:*warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.*presentation and practice of core language connected to each skill.*over to you, which allows students to apply what they have learned to their real-life work situation.In addition, the book contains:*a needs analysis to help learners to think about their strengths and weaknesses in English and to identify and prioritize their learning needs*a personal learning journal to help students monitor their learning during the course*a review to help consolidate the language work students have done in each unit*a reference section listing the vocabulary, grammar and phrases covered in each unit*an answer key, including suggested answers and audio scriptsTelephoning is designed for classroom use, but is also suitable for self-study.